FAQ
💧 Product & Technology
How does the UVC LED technology work?
Our UVC LED emits ultraviolet light that destroys up to 99.9% of harmful bacteria and viruses, helping keep your water safe and clean with every sip.
Is it safe to use the UVC function with beverages other than water?
No. The UVC sterilisation is designed specifically for water and should not be used with other liquids such as juice, milk, or tea.
Are Next Level Hydration bottles BPA-free?
Yes! All our products are made from food-grade, BPA-free materials, ensuring safety for everyday use.
How long do the bottles keep drinks hot or cold?
Our double-wall vacuum insulation keeps drinks cold for up to 24 hours and hot for up to 12 hours.
How often do I need to charge the UV bottle?
It depends on usage, but a full charge typically supports several UVC sterilisation cycles. For most users, charging once every 1–2 days is sufficient.
🧼 Care & Maintenance
What’s the best way to clean my UV bottle?
We recommend hand washing with warm water and a mild soap. Avoid soaking the cap or immersing electronics.
Are your bottles dishwasher-safe?
Some parts may be dishwasher-safe, but we recommend checking the care instructions provided with your product. As a rule of thumb, always hand wash the UV lid and electronics.
📦 Orders, Shipping & Returns
What’s your return policy?
We accept returns within 30 days of purchase for unused items in their original packaging. Visit our Refunds page for full details.
Do you ship internationally?
No we only deliver nationally within Australia
How long will it take to receive my order?
Orders are usually processed within 1–2 business days. Delivery times depend on your location but typically range from 3–7 business days within Australia.
🛍️ Bulk & Corporate Orders
Do you offer discounts for bulk or corporate orders?
Yes! We provide special pricing for large volume purchases, corporate gifting, or branded bottles. Contact us for a custom quote.
🤝 Support & Contact
How can I contact customer support?
If you have any questions or need assistance, please reach out via our Contact Us page. We’re here to help!